FAQ

General

How is Goody different?

Our litres/volume capacity is much better than our competitors: 680 Litres vs 150 Litres. Our filtration technology is also among the best on the market, 99% of all contaminants can be removed, including but not limited to:

  • Aesthetic – Unpleasant taste and odors, cloudiness, silt, sediment, Chlorine and Chlorine by products.
  • Biological – Harmful microscopic pathogens such as Cryptosporidium, Giardia, E-Coli and other cysts and spores.
  • Chemicals – Toxic chemicals (VOCs), Trihalomethanes, PCBs, PCEs, detergents and pesticides.
  • Dissolved Solids – Including heavy metals such as Aluminum, Asbestos, Fluoride, Cadmium, Chromium 6, Copper, Lead, Arsenic and Mercury.
  • Radiological – Gross Beta, Radon 222, Alpha Radium 226, Uranium, Plutonium and Cesium.

Does my purchase of Goody products have an impact?

First, you improve your health. Then a portion of all proceeds go to Goody Fundation which will send Goody Products to First Nations communities that are under boil water advisory.

Where do Goody products come from?

All Goody products are made and assembled in North America.

Have Goody products been tested in professional laboratories?

Yes! Goody filters are the most laboratory and field tested filters in the world. Our filters are being tested in the USA under EPA protocols and NSF/ANSI Standards. In addition, our filters have also been tested by numerous foreign countries.

Can I add protein powder, tea bags, lemon, flavoured mix, etc. to the water?

No. Goody bottles and pitchers are designed for water only. Any other substances or additives would affect the performance of the filters.

Do you have a fact sheet for your filters?

Yes, you can download our Compairson PDF which contains all the information about the contaminants Goody Water filters remove as well as how they compare to our competitors.

Products

I have already installed a filtration system at home, why do I need Goody Products?

70% of the water we consume daily is away from home. You cannot bring your built-in filtration system anywhere you go, but Goody Bottles are portable.

What water sources can I use Goody products with?

Almost any water source, municipally treated water, rivers, lakes and streams can all pass through a Goody filter and 99% of all contaminants are removed from the drinking water.

What about salt water?

No, Goody filters cannot filter salt water.

What about hot water?

No, Goody filters cannot filter hot water.

Can I put my Goody products in the freezer?

No, Goody products are not designed to be placed in freezer or icy enviroments.

Will bacteria grow in Goody Filters even if I don’t use it often?

No, Goody filters are embedded with anti-microbial media that prevents the growth of bacteria.

Can Goody filters harbor or breed bacteria or other contaminants within the filter?

Bacteria can grow on anything, the key is to periodically rinse the filter. The best option is to change the filter whenever the water flows slowly. Goody filters have reached the end of its useful life when the water drips slowly or not at all, the filters must be replaced at this point.

If local water is safe to use, why do I need Goody products to filter my water?

Your local authority does not have the same technology as Goody Water to remove contaminants found in drinking water. Problems also occur when water passes through copper and lead pipes in order to transport from treatment plant to your tap. The quality of the water that arrives at your tap may not be perfect due to the municipal infrastructure and or your household system.

Are Goody products dishwasher safe?

No, please do not put any Goody products into the dishwasher.

Are Goody products BPA free?

Yes.

Oasis

Can the water go above the filter?

Yes, water can fill above the filter but keep the water below the reservoir.

How do I clean the pitcher and the filter?

Simply rinse it will room-temperature water. The filters do not need to be cleaned, mold cannot grow inside the filter.

What if I am away for extended periods of time?

Empty the reservoir and the filter and leave Oasis in the fridge.

Flow & Hydrate

Do I need to flush the water bottle before using it?

Yes, just rinse the bottle and is ready to go.

How do you drink from the Goody bottle?

Use the bottle in an upright position and do not tilt the bottle. Gently sip on the mouthpiece and you may squeeze the bottle slightly to draw more water.

Shipping & Delivery

Where do Goody products ship to?

All Goody products are shipped worldwide.

How are shipping costs applied?

Shipping and delivery fees are applied by a third-party app before the payment process.

When will my order be processed?

Your order will be processed within 48-72 business hours from our warehouse.

Can I track my order?

Yes, we will provide you with the tracking number via email.

What if I want to return the product?

As Goody products are health related products, we do not usually accept returned products unless the product is defected/broken. If so, the products must be returned in the same condition that you received with its original packaging. Your returned order must also contain the original receipt or proof of purchase.
Refund will only happen if the returned item/order has been approved. We will keep you posted during the process on the status of the refund.

For further inquiries related to shipping & delivery contact [email protected].

VIP Program

What is the VIP membership program?

Goody would like to keep in touch about our new products, exclusive sale events and regular newsletter. By doing so, we offer you 5% off once you register and 5% off every purchase you make of $50 or more.

How to update billing and shipping information for my VIP account?

Please email Goody at [email protected] with information that you would like to keep us to posted.

How to cancel VIP membership?

Cancel your VIP membership by mailing Goody at [email protected] with the subject line 'Cancel my VIP account' and we will notify you when your account becomes inactive.

Other Questions?

If you have any additional questions please contact us at [email protected].